Refund policy
At Bellique, we want every customer to shop with confidence. Your satisfaction is important to us, and we are committed to making our return process straightforward, fair, and transparent.
Please read the following policy carefully before submitting a return request.
30-Day Return Guarantee
We proudly offer a 30-day return policy from the date your order is delivered.
If you are not completely satisfied with your purchase, you may request a return within 30 calendar days.
Eligible Returns
Items may be returned if they:
- Arrive damaged or defective
- Arrive with manufacturing defects
- Are incorrect due to our fulfillment error
- Are significantly different from the product description
- No longer meet your expectations
Whenever possible, returned items should be in their original condition with original packaging.
Free Returns
Bellique offers free return and refund service for eligible orders within our 30-day return period.
Depending on the situation, we may provide:
- A full refund
- A replacement item
- A product exchange
- Store credit if preferred by the customer
Our support team will recommend the most appropriate solution based on your case.
Non-Returnable Items
Certain products cannot be returned for hygiene or safety reasons after use unless they arrive defective.
Products intentionally damaged, modified, or misused are not eligible for refunds.
Return Process
To begin a return:
- Contact our support team.
- Include your order number.
- Briefly explain the issue.
- Attach photos if the item arrived damaged or incorrect.
Our team will review your request and provide return instructions.
Please do not send items back without contacting us first.
Damaged or Incorrect Orders
If your package arrives damaged, incomplete, or contains the wrong item, please notify us within 7 days of delivery.
Providing photographs helps us process your request more quickly.
Refund Processing
Once your return has been approved and inspected, refunds will be issued to your original payment method.
Most refunds are completed within 5–10 business days, depending on your payment provider.
Banks and credit card companies may require additional processing time.
Exchanges
If you would like a replacement instead of a refund, we'll gladly arrange one whenever inventory is available.
If the requested item is unavailable, a full refund will be issued.
Order Cancellation
Orders may be canceled before shipment.
Once an order has been shipped, it must follow our normal return process.
Shipping Costs
Bellique provides free worldwide shipping on all orders.
Approved returns within our policy are processed without additional return fees whenever applicable.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: support@bellique.cyou
Phone: +1 (604) 327-1078
Address:
5011 Windsong Cres
Kelowna, BC V1W 5C4
Canada
Our team is always happy to help.